Shipping policy

Shipping Policy

Thank you for visiting and shopping at LeXIN Collectibles. The following terms and conditions constitute our Shipping Policy.

  1. Order Processing Time All orders are processed within 5 business days. Please note that customized or made-to-order items, such as certain Extended Frames, may require an additional 5 business days for precision crafting and quality inspection prior to dispatch.

Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

  1. Collector-Grade Packaging & Safety We understand the condition-sensitive nature of Graded Cards and collectible displays. Every order is packed with the utmost care using industry-standard, heavy-duty protective materials (such as reinforced boxes, bubble wrap, and corner protectors) to ensure your items arrive in pristine condition.

For internal audit purposes and your peace of mind, all Graded Cards undergo a rigorous inspection, and the entire packing and sealing process is recorded on a continuous, one-take video prior to dispatch from our facility.

  1. Shipping Rates & Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout based on the weight, dimensions, and destination of your package. We partner with reliable international carriers to offer standard and expedited shipping options.

Estimated delivery times:

  • Standard International Shipping: [7 to 15 business days]

  • Express International Shipping: [3 to 7 business days]

Delivery delays can occasionally occur due to unforeseen circumstances, courier bottlenecks, or international customs processing. Lexin Collectibles cannot guarantee exact delivery dates once the package is in the possession of the carrier.

  1. Shipment Confirmation & Order Tracking You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will typically become active within 24 to 48 hours.

  1. Customs, Duties, and Taxes (International Orders) Lexin Collectibles is not responsible for any customs, duties, tariffs, taxes, or VAT applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (including tariffs, taxes, and customs clearance administration fees).

Please check with your local customs office regarding potential import taxes before placing an order. If a package is refused or destroyed by customs due to unpaid duties or taxes, we will not issue a refund for the order or shipping costs.

  1. Incorrect Shipping Addresses & Undeliverable Packages The customer is responsible for ensuring that the shipping address provided at checkout is completely accurate and deliverable. We ship to the exact address provided at the time of purchase.

If a package is returned to us due to an incorrect, incomplete address, or if it is marked as unclaimed/undeliverable by the carrier, the customer will be responsible for paying the additional shipping costs to reship the item. Original shipping fees are non-refundable.

  1. Shipping Insurance, Damages, and Lost Packages We strongly recommend choosing a shipping option that includes full-value transit insurance at checkout, especially for high-value Graded Cards.

While we ensure perfection before leaving our facility, we are not directly liable for products damaged or lost during transit by the shipping carrier. However, we will gladly assist you in filing a claim with the carrier:

  • Lost Packages: If your tracking status shows no movement for an extended period or is marked as delivered without receipt, please contact us at support@lexincollectibles.com so we can initiate a formal carrier investigation.

  • Damaged Packages: As outlined in our Return Policy, if your Graded Card or Extended Frame arrives damaged, you MUST provide an unedited, continuous one-take unboxing video starting from the sealed shipping package. Without this video proof, we cannot file an insurance claim with the carrier or process any compensation.

  1. Contact Us If you have any questions or special requirements regarding our Shipping Policy, please contact us at: Email: support@lexincollectibles.com