Refund policy

Return Policy

We have a 30-day return policy for our standard eligible items, which means you have 30 days after receiving your item to request a return.

 

**Exceptions / Non-Returnable Items (Graded Cards & Extended Frames) **

Due to the sensitive, high-value, and collectible nature of our products, all sales of Graded Cards and Extended Frames are FINAL. We do not accept returns, exchanges, or refunds for these specific items once sold, unless they qualify under our strict transit damage verification protocol outlined below：

  • Our Quality & Packaging Guarantee: We strictly ensure that every graded card and accessory is in pristine, undamaged condition before dispatch. All items are meticulously packaged using industry-standard protective materials to prevent any damage during transit.

  • Pre-Shipment Video Record: For our mutual protection and as an internal audit record, we record a continuous, unedited video (one-take packing and sealing footage) for every graded card order prior to dispatch to verify its exact condition upon leaving our facility.

Other standard non-returnable items include perishable goods, custom products (such as special orders or personalized items), and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Damages and Issues (Strict Video Proof Requirement)

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Mandatory Claim Protocol for Graded Cards & Extended Frames:

If your graded card or extended frame arrives damaged due to transit, you must contact us at support@lexincollectibles.com immediately upon delivery. To be eligible for any damage evaluation, refund, or replacement for these items, you MUST provide the following:

  1. Valid receipt or proof of purchase.

  2. A continuous, unedited unboxing video (one-take video). The video must clearly show the package from its original, unopened, and sealed shipping state, proceeding through the opening of the box, and inspecting the item and the damage—all in one continuous shot without any cuts, pauses, or edits.

 

Please note: Because we hold complete pre-shipment video records for all graded cards, if you fail to provide a complete, unedited unboxing video as proof, we will not accept any request for return, refund, or exchange under any circumstances.

 

Standard Return Requirements (For Eligible Items Only)

To be eligible for a return on standard items, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@lexincollectibles.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@lexincollectibles.com

 

 

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification, subject to statutory exemptions for sealed collectibles and custom goods where applicable by law. As above, your eligible item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

If more than 15 business days have passed since we’ve approved your return, please contact us at support@lexincollectibles.com.